Account Manager/Client Services Manager

  • Operations
  • Port Moody, Canada

Account Manager/Client Services Manager

Job description

You’re an experienced digital agency Account Manager/Client Services Manager who loves bridging the gap between clients and creatives. You’re an expert in technical writing for websites and marketing proposals, statements of work, and project estimates. On top of all that, you stay up to speed on the latest best practices around CMS systems, websites, and digital marketing strategies. You’re also motivated to help sell those solutions to prospective new clients.


You’re ready to collaborate with some of the top names in Silicon Valley on a daily basis, and you’ve got plenty of ideas to make their companies even stronger… but you’re also ready to help manage a brand new startup towards its first million in sales. You have a particular knack for working with SaaS and B2B clients, and in helping companies of any size to scale up quickly, yet sustainably. If all of that sounds like you, we want to talk about bringing you in as our newest account manager here at Redstamp!


Your chief responsibility will be managing the relationships between clients and Redstamp, partnering with them and building strategic partnerships with clients to help them achieve their goals.


A Day in The Life:

  • Develop strong, lasting relationships with key clients
  • Understand the SAAS business model to effectively drive strategy for our clients and identify new opportunities for Redstamp to help out
  • Build and present proposals, SOWs, and other project documentation as required.
  • Act as point of client contact on daily management of projects and correspondence
  • Solicit the client’s perspective on key measures of success
  • Ensure all client requests are met in a timely & service oriented manner
  • Develop and present material to team and clients 
  • Advocate for the client within the production team
  • Assist with tactical activities and planning on specific projects
  • Develop internal briefing documents for specified projects
  • Lead and contribute to Redstamp's digital marketing and advertising initiatives

Requirements

What We're Looking For:

  • 3+ years’ experience in account management for a digital agency
  • Experience in client engagement and relationship building  
  • Proven track record in growing accounts and revenue
  • Demonstrable strategy around CMS systems, websites, and digital marketing
  • Understanding of technical writing for websites, marketing proposals, SOW's, and estimates
  • Strong knowledge in building budgets and tracking expenses
  • Able to manage many tasks at once with strong leadership and presentation skills
  • Good business acumen
  • Strong communication & networking skillset

Company Perks and Office Vibe:

  • Comprehensive medical, dental and vision insurance options
  • Flexible work environment, you get the flexibility to work from home and in our Port Moody Office (we’re close to a skytrain)
  • Monthly team lunches
  • We’ll celebrate your birthday in a festive way
  • Access to our healthy and delicious snacks, drinks, coffee & teas
  • Casual office environment - you won't see suits and ties here (unless we are feeling fancy)
  • The opportunity to grow and help build our agency with our founders
  • Our office vibe is friendly, chill, open, collaborative and understanding 

About Redstamp Agency:

We’re a hybrid agency that specializes in high-conversion design and marketing projects for fast-growing technology companies while also building our own in-house digital products. We’re a mix of entrepreneurs, tech geeks, innovators, and creatives—most of us are a little bit of each—and we’re passionate about making this company the absolute best there is.


Our team is a unique blend of creativity and industry knowledge. We hire people based on merit, past experience, and potential. Some of our employees have no formal training but have grit and perseverance, which matter even more. It’s nice to have a degree, but that’s not what will get you through our door! We evaluate our team members on experience and what they bring to the table. We’re growing fast, and with that, we’re building out our team. This is a replacement role that will work with both our internal team members and our clients.


Note: Candidates are expected to work from our Port Moody office. No recruiters or agencies please.